RESOURCES
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Q1: The camera is not connected to the PC
Possible reasons
1. Drivers are not correctly installed
2. The USB connection is unstable
Solutions
1. Run .bat setup file
2. Reconnect USB cable and reset the camera
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Q2: The USB connection status is “USB 2.0”
Possible reasons
USB connection is not stable
USB driver is not installed
Plug USB cable into 2.0 port
Solutions
Confirm the USB 3.0 driver has been installed
Reconnect the cable and reset the camera
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Q3: Camera can’t image properly
Possible reasons
The camera maybe affected by external interference or have an internal fault
Solutions
Move the camera away from interference source, or apply proper shielding measures
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Q4: Bat files can not run after SDK installation
Possible reasons
1. Security limit on PC blocks the auto installation
Solutions
1. Manually install the USB driver, .NET Framework 4.0, C++2012 Redistributable
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Q5: No GPU driver found after SDK installation
Possible reasons
1. GPU driver is not correctly installed
Solutions
1. Install the GPU driver again
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Q6: Camera fails to snap images after the invoke signal is sent
Possible reasons
1. USB connection is not stable
Solutions
1. Disconnect and plug the USB cable or change another cable
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Q7: Camera is not invoked after the I/O signal is sent
Possible reasons
I/O cable is not correctly connected
Solutions
Check the cable connection according to the instruction diagram